What do you do if the new cell phone you have bought the other day stops working for no apparent reason and the company warranty doesn’t cover it? If it were a few years ago it would mean either you had to ship it of abroad to have it repaired or worse, get a new one.
Now, not only are the mobile repairing technicians in Nepal efficient and professional, they have practically the same technical ability as their foreign counterparts.
Ranjan kC has been repairing cell phones since Nepal Telecom first introduced mobile telephony to the country.His small shop in a corner of Bishal Bajar is abuzz with activity at any given time of the day.The ability to market yourself only comes second to the standard of service you can provid,he says.people come back later or recommend your services to others if you can satisfy the customer.
When asked about whether Nepali technicians will be able to cope with the new technology coming in every day and the broad spectrum of problems they will bring, Prabesh says, “The skill we possess is based on practice. It is mathematics and programming combined with hardware. So once you get used to the ins and outs of any advice on a regular basis, repairing a new generation cell phone is only like solving a different mathematical problem, “ he says. “You’ll get right at the end.”